Frequently Asked Questions
General
What is PawBuddy AI?
PawBuddy AI is a comprehensive pet health and nutrition tracking app that uses AI to help you manage your pet's diet, health, and wellness. Track calories, nutrients, weight, and get personalized AI recommendations.
Which pets are supported?
Currently, PawBuddy AI supports dogs and cats. Nutritional calculations are personalized based on your pet's weight, species (cat/dog), age, activity level, and body condition.
Is my data safe?
Yes! All your data is securely stored in Firebase Cloud with industry-standard encryption. We never share your personal information with third parties.
Subscription
What features are included in Pro?
• Macro & Micro Nutrient Tracking
• Unlimited AI Chat
• Food & Poop Scanners
• BCS AI Score
• Custom Recipes
• Health Documents
• Pet Gallery
• Weight Progress Charts
• Smart Reminders
• Scan History
• Unlimited AI Chat
• Food & Poop Scanners
• BCS AI Score
• Custom Recipes
• Health Documents
• Pet Gallery
• Weight Progress Charts
• Smart Reminders
• Scan History
How much does Pro cost?
Monthly: $9.99/month
Yearly: $69.99/year (save $50)
Prices may vary by region. All subscriptions auto-renew unless cancelled.
Yearly: $69.99/year (save $50)
Prices may vary by region. All subscriptions auto-renew unless cancelled.
How do I cancel my subscription?
iOS: Settings > [Your Name] > Subscriptions > PawBuddy AI > Cancel
Android: Play Store > Menu > Subscriptions > PawBuddy AI > Cancel
You can cancel anytime. Access continues until the end of your billing period.
Android: Play Store > Menu > Subscriptions > PawBuddy AI > Cancel
You can cancel anytime. Access continues until the end of your billing period.
Account
How do I add multiple pets?
Tap the + button on the Pet Profile screen.
Free users can add up to 2 pets.
Pro users can manage unlimited pets with different profiles, goals, and tracking data.
Free users can add up to 2 pets.
Pro users can manage unlimited pets with different profiles, goals, and tracking data.
Can I use the app offline?
Most features work offline with cached data. Syncing happens automatically when you're back online. AI features require internet connection.
Support
How do I contact support?
Contact us through:
• In-app support tickets (User Profile > Contact Support)
• Email: support@pawbuddy.ai
• Response time: 24-48 hours
• In-app support tickets (User Profile > Contact Support)
• Email: support@pawbuddy.ai
• Response time: 24-48 hours
How do I report a bug?
Use the Contact Support feature in the app and select "Bug Report". Include:
• Device model and OS version
• Steps to reproduce the issue
• Screenshots if possible
• Device model and OS version
• Steps to reproduce the issue
• Screenshots if possible